Fina Health LLC ("Fina," "we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled with the highest standards of security and confidentiality. This Privacy Policy outlines the manner in which we collect, use, disclose, and protect your information when you access or use our telehealth wellness services, website, and any other related services (collectively, the "Services").
By accessing, using, or otherwise engaging with our Services, you confirm that you have read, understood, and agreed to be bound by the terms set forth in this Privacy Policy. Your continued use of the Services constitutes an express acknowledgment of your consent to our data collection, usage, disclosure, and retention practices as described herein. If you disagree with any part of this Privacy Policy, or if you do not wish for your data to be processed in accordance with these terms, you should immediately cease the use of our Services. Should you have any concerns or require further clarification, we encourage you to contact us before engaging further with our platform.
As part of providing our Services, we collect a wide range of personal and non-personal information from users. This information may be collected directly from you, automatically through your interactions with our Services, or from third-party sources where applicable. The types of information we collect include, but are not limited to:
We use the information we collect for multiple essential purposes, ensuring that your experience with our Services is personalized, effective, and compliant with legal requirements. The information is utilized in ways that include, but are not limited to, the following:
We use your personal information to deliver and enhance the core functionalities of our telehealth weight loss programs, tailoring recommendations based on your specific health profile, weight loss goals, and medical needs. Your data allows us to facilitate virtual medical consultations, ensuring that you have timely access to licensed healthcare professionals who can offer expert guidance and prescriptions as necessary. Additionally, your financial information is securely processed to handle transactions, manage payments for consultations, and process insurance claims where applicable.
Beyond essential service functionality, we analyze user data to continuously improve the effectiveness and user experience of our platform. This includes assessing engagement trends, refining our weight loss programs, and enhancing the efficiency of our digital infrastructure. Communications are an integral part of our Services; therefore, we use your contact details to send you essential notifications such as appointment reminders, progress tracking updates, and legally mandated service modifications. Marketing messages and promotional offers may also be sent, but only with your consent, and you always have the option to opt out.
We take regulatory compliance seriously. Your information is processed and stored in accordance with relevant legal standards, including HIPAA for health-related data and state telehealth regulations that dictate patient confidentiality requirements. We also use the information to detect and prevent fraudulent activities, unauthorized access, and any potential security threats, safeguarding the integrity of our Services and your data.
Fina Health LLC complies with the Health Insurance Portability and Accountability Act (HIPAA) to protect the privacy and security of your medical information. We ensure that your health-related data is handled in compliance with federal standards by implementing stringent security protocols. Our compliance efforts include the encryption of all health data both in transit and at rest, ensuring that unauthorized parties cannot access sensitive information. We have strict access controls in place, limiting data access only to authorized healthcare providers and personnel who need the information to deliver medical care. Our platform undergoes regular security audits and risk assessments to identify vulnerabilities and reinforce our privacy protection measures. We also require all third-party vendors handling Protected Health Information (PHI) to sign Business Associate Agreements (BAAs), ensuring that they comply with HIPAA regulations when processing your data.
We retain your personal information for as long as it is necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Health-related data is maintained in accordance with federal and state regulations, ensuring that medical records are available for the required retention period. After the retention period expires, we securely delete or anonymize the data to prevent unauthorized access or misuse. If you request data deletion, we will comply to the extent permissible by law, provided there are no outstanding legal or regulatory obligations requiring continued retention of your records.
Log Files Fina Health LLC follows standard practices of using log files to record visitors when they access our website. This is a common feature among hosting services for analytical purposes. The data collected through log files includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and click activity. None of this information is linked to personally identifiable data. The purpose of gathering this information is to analyze trends, administer the website, track user movement, and collect demographic insights.
Cookies and Web Beacons Fina Health LLC, like most websites, uses cookies to enhance user experience by storing preferences and tracking visited pages. This helps us customize web page content based on browser type and other information. Our website may also utilize web beacons and similar tracking technologies for improved functionality.
Google DoubleClick DART Cookie Google, as a third-party vendor, may use cookies (including DART cookies) to serve ads based on users’ visits to our website and others across the internet. Users may opt out of the use of DART cookies by visiting Google’s advertising policy at https://policies.google.com/technologies/ads.
Advertising Partners Some third-party advertisers on our site may use cookies and web beacons. Each of our advertising partners has its own Privacy Policy detailing how they manage user data. We provide direct links to their respective privacy policies for transparency.
Third-Party Privacy Policies Fina Health LLC’s Privacy Policy does not extend to third-party advertisers or external websites. We encourage users to review the privacy policies of these third-party services for detailed information on their practices, including how to opt out of data tracking and targeted advertising. You may also disable cookies through browser settings, with instructions available on the respective browser websites.
Patient Rights When it comes to your health information, you have specific rights under applicable laws:
You have the right to request an electronic or paper copy of your medical record and other health data that we maintain about you. We will provide this information, typically within 30 days of your request, and may charge a reasonable, cost-based fee.
You may request a correction to your medical records if you believe the information is incorrect or incomplete. While we may deny your request, we will provide a written explanation within 60 days.
You can ask us to contact you using a specific communication method (such as home or office phone) or send mail to a different address. We will accommodate reasonable requests.
You may request that we limit how we use or share your health data for treatment, payment, or operational purposes. While we are not required to agree to such requests, we will comply when legally obligated, including situations where a service is paid out-of-pocket in full.
You have the right to request an accounting of disclosures, meaning a list of entities with whom we’ve shared your data over the last six years, excluding disclosures related to treatment, payment, or health care operations. We provide one free accounting per year, but additional requests may incur a cost-based fee.
You may obtain a copy of this Privacy Notice upon request.
If you have given someone medical power of attorney or they are legally authorized to act on your behalf, they may exercise your rights regarding your health information. Before we take any action, we will verify their authority.
If you believe your rights have been violated, you may file a complaint with us or the U.S. Department of Health and Human Services Office for Civil Rights. Contact information for filing complaints is available at www.hhs.gov/ocr/privacy/hipaa/complaints/. We will not retaliate against you for filing a complaint.
CCPA Privacy Rights (California Residents) Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal data, including:
If you have any questions about this Privacy Policy, your data rights, or how your information is processed, please contact us at: